In early 2019, we made a promise to our customers with the ECCO Care initiative. Providing world-class customer service is central to that commitment. Here at ECCO, that helping hand reaches across borders and throughout the supply chain.
A supplier and one of their customers based in Mexico had some trouble with a voltage spike that was wreaking havoc with safety lights on a fleet of forklifts. The supplier reached out to ECCO for assistance. Working through the problem, the team recommended an alternative product (the EW2015R), which is designed to handle a wider range of voltage. Now, the forklifts are running efficiently and safely with a dependable lighting solution.
We understand that installing equipment does not always go smoothly and other issues may arise during normal operations. Contact our helpful customer service representatives at 800-635-5900 to get back on track safely and with minimal lead time.
Thank you, Sales Manager Sergio Narvaez of APS Lighting and Supply for being a world-class problem solver and relaying this story!